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220 Dorman Rd., Binghamton NY

220 Dorman Rd Binghamton NY

Deal of the day! A potential gem located in a desirable location. The bones of the home are here just needs some updating. Well kept kitchen cabinets and hardwoods floors. Spacious walk out basement the could be finished for added living space. Very easy to see!

For more information please call Tommy Reid at 917-660-2538

or visit the virtual tour : Click Here

18 Highland Dr., Apalachin, NY

 

A whole world of living in this spacious two story. A finished lower level has perfect entertainment value. Beautiful tree lined back yard with a meticulously maintained above ground pool and a deck for summer living. Hardwood Flooring, newer appliances, beautiful interior painting are some perks to this home.
18 Highland Dr Apalachin NY 

 

Call the Exit Realty Service Department for showings M-F 9-5 and Tommy Reid at 917-660-2538 on weekends. Current star discount is $676.

Visit the virtual tour: Click Here

 

... The worst customer is a dissatisfied one with a big mouth. I recently read a blog post by a friend of mine Jeff Lobb.  That inspired me to write of an experience that I just had with a very well-known hotel chain, Best Western.

Recently my Uncle's brother passed away unexpectedly and my wife and I had to drive and stay right outside of Boston, Massachusetts in the town of Woburn. I had stayed their numerous times before, vacations, holidays, etc.  This time my wife had called Best Western's on-line reservations and booked us a room for $89 + tax.  No too bad of a rate, 10 minutes from where I had to be and a free breakfast in the morning.  On our drive to Woburn, MA from Binghamton, NY (about 5 hours) we had made numerous stops along the way.  Sometimes for the ladies room and sometimes just to stretch.  During one of our stops at a rest area my wife picked up a booklet from Roomsavers.com.  It had all types of room prices that were far cheaper than what we were paying.  She then found a coupon for the exact hotel we were staying at for $59 + tax.  The criteria for this coupon was: One night only, with coupon at check-in, based on room type availability & not valid during holidays or special events... I'm in, or so I thought.  I present the coupon to the kid checking me in and he needs to get the manager.  The manager comes out and proceeds to tell me that the coupon I have is not valid because I made me reservation through the internet.  We had a brief discussion on how that is not what the coupon says but I needed to get changed and get to the first night of the wake.  I figured this wouldn't be a problem and I would just call Best Western Customer Service because I did not have the time to argue with him.  This is when it starts to get ridiculous...

I place a phone call to Best Western Customer Service about 2 days later.  I speak to a very nice woman, Shirley, who completely understands my side of the story and proceeds to tell me of Best Western complaint procedure.  It seems as though Best Western takes the complaint, gives you a file number and then sends it back to management at the place that you had the original problem.  This seems like a pretty bad procedure to me, but I'll give it a shot.  The manager of the place calls me the next day, it is the same guy I originally spoke to when I was there.  I told him that I was only looking to be refunded the amount of the difference from the coupon to what I paid ($30).  He told me that he was not going to refund anything and that there was nothing else he could do.  This got me nowhere.  A few days later I called back and spoke to customer service again.  This time I spoke to a gentleman named Tully.  He was absolutely no help.  He offered me a $30 voucher.  A $30 voucher to stay at a hotel that I am completely disgusted with at this point.  I asked to speak to his supervisor.  At that point I got on the phone with a young girl by the name of Brittany... Brittany was able to do a little better, she offered me a $50 voucher.  I told Brittany that there was no way I was accepting a $50 voucher to stay in ANY Best Western at this point.  My one question to her that she could not answer was... "why does your company have a Customer Service Dept if you can't help the customer".  She then offered me a $50 refund.  She was going to send me a $50 check.  I didn't understand... I originally wanted a $30 refund and was told no... now they were giving me a $50 refund... I was very happy to be getting the refund but was still very unsatisfied with their procedure.  I asked Brittany if I could please speak to her supervisor.  She said she was the supervisor of that department (Now I am really annoyed).  I asked Brittany "If you were to get fired who would be the person who fired you?"  She told me that person's name was John.  I asked her to please have John call me.

The next day I received a phone call from a very lovely woman by the name of Lisa Edwards.  She explains to me that she works WITH John and that he will be out of the office for a few days but she didn't want me to wait too long for a response to my problem.  She then proceeds to tell me that they will be sending me a check for a FULL REFUND of what I was billed. She also tells me that she is very sorry for the situation and then explains that Best Western's customers are very important to the company and without "us" they would not have a company.  OH MY GOODNESS !!!.... someone who actually understands the importance of customers.... all of this could have been avoided if they would have just honored the coupon.



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